topic Re: re-activate sim? in Get Support

re-activate sim?

jesse39 — Fri, 22 Mar 2024 03:32:15 GMT

Hi guys

I downloaded a new e sim for my 1 phone. Somehow I deactivated my physical sim card on that same phone. Is there any way to re-activate it?

Re: re-activate sim?

softech — Fri, 22 Mar 2024 03:35:58 GMT

@jesse39

just go to sim manager and set it active

or on iPhone, set the label and enable "Turn on this line"..

Re: re-activate sim?

jesse39 — Fri, 22 Mar 2024 03:39:41 GMT

I have a pixel 7. when I go to settings, network and internet, under calls and sms, it has public mobile #### (unavailable) and the public mobile 2 (my second sim)

Re: re-activate sim?

softech — Fri, 22 Mar 2024 03:46:06 GMT

@jesse39

Tap Network & internet and then Mobile network.
Select the SIM you want to turn on. and Tap Use SIM.

Re: re-activate sim?

jesse39 — Fri, 22 Mar 2024 03:56:09 GMT

it is active. i have an android phone. when I call my number it goes to voicemail and doesn't ring. settings>network>sim. it shows both active, however, settings>network and internet>calls and sms, it says unavailable.

Re: re-activate sim?

softech — Fri, 22 Mar 2024 03:58:36 GMT

@jesse39 the esim not ring?

can you remove the physical sim and test calling the esim number?

Re: re-activate sim?

Phil_Adelphus — Fri, 22 Mar 2024 10:04:30 GMT

@jesse39 Did you download the esim to the same account as the physical sim?