https://productioncommunity.publicmobile.ca/t5/Get-Support/Excellent-Service-from-the-CS-Team/m-p/1168808#M812449 <P>I started the new plan today (50G CAN-US ) and first thing I did was to turn off my wifi and tried out the 5G data plan. Unfortunately, there was no data. Submitted a ticket to CS Agent and happy to hear back from them quickly. The CS Agent Gaby was courteous and did some work at the PM's side to ensure proper diagnostic.&nbsp; The conclusion was likely I may have issues with my current SIM card. I followed the recommendation to put in a new PM Sim card and everything is working just fine now.&nbsp; I don't know how to navigate this Forum and don't know how to give a Bravos to Gaby. But all the same here to say a big thank you to the CS Agent Team ad Gaby.&nbsp;</P> Fri, 22 Mar 2024 01:44:00 GMT pck2023 2024-03-22T01:44:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Excellent-Service-from-the-CS-Team/m-p/1168808#M812449 <P>I started the new plan today (50G CAN-US ) and first thing I did was to turn off my wifi and tried out the 5G data plan. Unfortunately, there was no data. Submitted a ticket to CS Agent and happy to hear back from them quickly. The CS Agent Gaby was courteous and did some work at the PM's side to ensure proper diagnostic.&nbsp; The conclusion was likely I may have issues with my current SIM card. I followed the recommendation to put in a new PM Sim card and everything is working just fine now.&nbsp; I don't know how to navigate this Forum and don't know how to give a Bravos to Gaby. But all the same here to say a big thank you to the CS Agent Team ad Gaby.&nbsp;</P> Fri, 22 Mar 2024 01:44:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Excellent-Service-from-the-CS-Team/m-p/1168808#M812449 pck2023 2024-03-22T01:44:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Excellent-Service-from-the-CS-Team/m-p/1168810#M812450 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/290113">@pck2023</a>&nbsp;- Glad to hear that! Despite that there are several CS_Agents working hear, glad you found a CS_Agent and that they helped you out! At least they are better than the CSA's working for Virgin.</P><P>Bravo's are those thumbs up buttons, just click on the thumbs up and it will send a bravo! EDIT: You cannot send Bravo's via the Private Message.</P> Fri, 22 Mar 2024 01:48:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Excellent-Service-from-the-CS-Team/m-p/1168810#M812450 fixin 2024-03-22T01:48:41Z