topic Re: Canada/US data plan in Get Support

Canada/US data plan

Nate1980 — Thu, 21 Mar 2024 18:02:58 GMT

I’ve travelled into the US and I’ve paid for the phone plan with data to be able to use service without interruption. I’ve restarted phone a couple times. I can send standard texts and calls. But have no data or iMessage. Ticket submission is not working as usual. Anyone have the link to submit ticket ?

Re: Canada/US data plan

Dunkman — Thu, 21 Mar 2024 18:09:39 GMT

@Nate1980

Maybe try to manually select the other US carrier. T mobile and AT&T are the US partners.

Also can try to select LTE network (intead of Auto or 5G)

Network reset of phone (this will erase any saved Wifi passwords)

If you need CSA help and ticketing not working,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada/US data plan

hTideGnow — Thu, 21 Mar 2024 18:09:40 GMT

HI @Nate1980

if you have no data, probably you didn't turn on Mobile Roaming data on your phone. Make sure that is enabled.

also, make sure you connect to T-Mobile or AT&T. If your phone does not connect for you, try manual connect

Re: Canada/US data plan

Nate1980 — Fri, 22 Mar 2024 02:24:40 GMT

Had to manually connect to T-Mobile However my wife has the same plan and she was working through Verizon ?? Anyways. All straightened out👍

Re: Canada/US data plan

AaronP64 — Mon, 25 Mar 2024 23:43:47 GMT

I had to do the same thing. Worked at first on AT&T but then connected to Verizon and stopped working.

Re: Canada/US data plan

DenniS_B — Thu, 18 Jul 2024 03:55:31 GMT

Came into the USA with an expected USA Canada plan using Public Mobiles Partners T-Mobiile or AT&T. Data works just fine by switching on roaming, but have been unable to place or receive any phone calls . This is quite serious if we were in an emergency down here. Why no cell service when we are connected to T-Mobile 4gLTE?

Re: Canada/US data plan

computergeek541 — Thu, 18 Jul 2024 05:05:38 GMT

@DenniS_B wrote:
but have been unable to place or receive any phone calls . This is quite serious if we were in an emergency down here. Why no cell service when we are connected to T-Mobile 4gLTE?

Public Mobile is selective in the devices that it allows to use VoLTE. If Public Mobile doesn't allow phone calls on LTE with your device, that aspect of your Public Mobile plan won't work on the T-Mobile network either.