topic Receiving sim cart in Get Support

Receiving sim cart

Rukiye — Thu, 21 Mar 2024 16:46:23 GMT

I placed an order for the sim cart and it was written that it will be shipped within 2 days. But until now there is nothing! And it is since more than a week!

Re: Receiving sim cart

Handy1 — Thu, 21 Mar 2024 16:47:27 GMT

@Rukiye

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receiving sim cart

hTideGnow — Thu, 21 Mar 2024 16:47:29 GMT

hi @Rukiye

sim card order can be 3 days or 3 weeks delivery, but I usually got mine within 1 week. Check with support agent on the status.

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receiving sim cart

BKNS27 — Thu, 21 Mar 2024 17:07:15 GMT

@Rukiye

Mine took a week from Calgary to Vancouver shipping handle by Canada Post.

Re: Receiving sim cart

BradyP115 — Thu, 21 Mar 2024 17:23:34 GMT

It should be fine. I've ordered 2, and both took around a week to ship and get to me. If a week has passed, then could ask, but you shouldn't have anything to worry about rn 🙂

Re: Receiving sim cart

Dunkman — Thu, 21 Mar 2024 17:37:09 GMT

@Rukiye

The SIM cards will be shipped within 2 business days and usually arrive within 10 business days. If more than 10 business days, then contact customer service agent. Usually via Canada Post, with no tracking infomration.

Re: Receiving sim cart

THG — Sat, 01 Jun 2024 13:05:54 GMT

My SIM card took 5 business days to arrive to Montreal. I was worried it would take 3 weeks like others reported but it did not.