topic Re: Bonus data 240GB in Get Support

Bonus data 240GB

golfball — Wed, 13 Mar 2024 04:09:24 GMT

Is this bonus data usable in the United States?

Re: Bonus data 240GB

softech — Wed, 13 Mar 2024 04:11:01 GMT

@golfball

Good question.

I am pretty sure it is Canadian data even you have a Canada-US plan But you can confirm with PM support

Re: Bonus data 240GB

Sansan — Wed, 13 Mar 2024 04:18:28 GMT

I don't have anything written confirmation, but I'm going to say NO, it's not. However, only one way to find out. As you know, no surprise bills. Either they work or they don't...

Re: Bonus data 240GB

DennyCrane — Wed, 13 Mar 2024 04:13:58 GMT

My suspicion is that it would work in the US IF your plan is a Canada/US plan. You'd want to verify that though, but note that you may still get incorrect info from PM staff anyway.

Re: Bonus data 240GB

golfball — Wed, 13 Mar 2024 20:03:43 GMT

@softech It seems you are correct. I reached out to support as you suggested and they said the data will work in Canada only.

Re: Bonus data 240GB

Zubaidat — Thu, 21 Mar 2024 14:21:34 GMT

I actually got the 250gb data bonus yesterday. I logged in today and it’s gone. Can someone help with that

Re: Bonus data 240GB

hTideGnow — Thu, 21 Mar 2024 14:22:53 GMT

HI @Zubaidat

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bonus data 240GB

Zubaidat — Thu, 21 Mar 2024 14:24:15 GMT

Hi hTideGnow, I tried that and it’s not working . Can’t submit a ticket either getting the 404 error

Re: Bonus data 240GB

DennyCrane — Thu, 21 Mar 2024 14:34:18 GMT

@Zubaidat Did you change you plan?

Re: Bonus data 240GB

Zubaidat — Thu, 21 Mar 2024 14:38:07 GMT

Yes I did . Was I not supposed to ?

Re: Bonus data 240GB

DennyCrane — Thu, 21 Mar 2024 14:40:22 GMT

@Zubaidat

Yes, that triggers a removal of the bonus.

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points