topic Re: E-SIM not activating in Get Support

E-SIM not activating

Alyssa123 — Tue, 19 Mar 2024 16:55:40 GMT

My esim / new phone number is still searching for network. My phone told me to contact public mobile.

Re: E-SIM not activating

Handy1 — Tue, 19 Mar 2024 16:57:54 GMT

@Alyssa123

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E-SIM not activating

softech — Tue, 19 Mar 2024 16:59:35 GMT

HI @Alyssa123

you bought a new esim on your new phone using the app?

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: E-SIM not activating

Runningman1990 — Thu, 21 Mar 2024 06:25:23 GMT

Is your phone esim compatible? Is the esim from PM or other provider?