topic Re: Incorrect Number Displays in Get Support

Incorrect Number Displays

KDSKDS — Fri, 22 Mar 2024 05:14:25 GMT

After porting in my number from another provider, people keep telling me that my number displays incorrectly. The number in 'About Phone' is my correct number and that is the number people use to contact me. It's just that the number that shows up to them is a completely different number. How can I correct this?

Re: Incorrect Number Displays

NDesai — Thu, 21 Mar 2024 06:22:04 GMT

@KDSKDS Did you reply to a text message from your old provider's sim to authorize the port in request? If yes, allow a couple of hours for the porting request to complete. Reboot your phone and see if that fixed the issue. If you haven't replied to the text message, you will likely need to reinitiate the port in request. You will have to reach out to the CS_Agent by opening a ticket if needed.

Re: Incorrect Number Displays

KDSKDS — Thu, 21 Mar 2024 06:37:37 GMT

@NDesai I did receive that test and I did reply. It's been a couple months and phone has rebooted several times. I guess I will have to follow up with them.