topic Re: Top up not working in Get Support

Top up not working

eman01 — Tue, 04 Jan 2022 20:46:14 GMT

Hello,

My account was suspended for non payment.I top up my account this morning,turn my phone off and back on and still not reactivated.

Can you verify please.

Emmanuelle

Re: Top up not working

stonechucker — Fri, 28 Oct 2016 12:05:27 GMT

Please edit your post and remove your phone number. This is a publicly accessible forum, and your information is available to any one looking for it.

@Saray_O can you assist?

Re: Top up not working

Shazia_K — Fri, 28 Oct 2016 14:02:34 GMT

Hello @eman01,

I'm sorry to hear about this!

Can you please send me a private message with your Public Mobile phone number? I will help you out!

Thanks,

Shazia

Re: Top up not working

Laur1 — Thu, 22 Nov 2018 00:28:30 GMT

Re: Top up not working

duferdous — Mon, 26 Nov 2018 05:00:13 GMT

It was happened once with me, and then automatically fixed ! Try again the next day. And check online in your account if the balance transfer happened. Sometimes it might be a system glitch with the bank/credit card. Make sure you was online properly while doing any transaction because in browser it seems sometimes that we have made a payment but it was signed out and cache memory showed us its working but actually it does not.