topic Unable to access account in Get Support

Unable to access account

Kels06 — Thu, 21 Mar 2024 02:57:06 GMT

I can't access my account. Email and password are correct. Have even done reset. Still can't login. Just loads an error page or blanks out and starts the circle to nowhere again.

Re: Unable to access account

computergeek541 — Thu, 21 Mar 2024 02:58:22 GMT

@Kels06 wrote:
I can't access my account. Email and password are correct. Have even done reset. Still can't login. Just loads an error page or blanks out and starts the circle to nowhere again.

The app routinely presents thse types of errors. Sometimes, this can be fixed by forcing closing the app or restarting the phone. There are other times that I've had to clear the app's storage to get my account to display properly within the Public Mobile app.

Re: Unable to access account

Kels06 — Thu, 21 Mar 2024 04:40:13 GMT

Thanks for the suggestions. I tried all of them, even reinstalled the app. Still pretends to load and goes back to log in screen. Not sure what to do from here!?