topic Re: Ordered wrong sim in Get Support

Ordered wrong sim

Watersworth — Mon, 25 Mar 2024 02:42:17 GMT

I just started a new subscription plan but accidentally selected a physical sim instead of an eSIM. Can I get it changed before the physical sim ships?

Re: Ordered wrong sim

hTideGnow — Wed, 20 Mar 2024 22:01:24 GMT

HI @Watersworth

you can. If you can login to My Account using the PM app (use email to receive the 2FA code, you get to choose that by clicking Didn't receive code), then got to Account page on the app, click Purchase sim card and then buy esim there

but if you cannot login the app, then you will need support agent help to change to esim, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ordered wrong sim

fixin — Wed, 20 Mar 2024 22:04:01 GMT

@Watersworth - You can contact CS_Agent for it but.

If your phone DOES (Which Google, Apple, Samsung, etc.) in Canada have Physical SIM slots still.

But if you bought a phone without a SIM slot (Like an iPhone 14 / 15 in the USA) it will require eSIM installation.

Some phone brands (Mostly Flip-phones) and unknown smartphone brands (Like the FairPhone) have then inside their cases (Removable backs) so please look for it.

For eSIM you WILL need the PM app or a comparable device to continue.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Ordered wrong sim

Boki — Wed, 20 Mar 2024 23:36:29 GMT

Just take physical SIM instead of that software flop. One you have esim it is NOT transferrable and when you lose or break your phone you have buy a new sim