topic Re: Payment in Get Support

Payment

JG9 — Wed, 20 Mar 2024 21:54:55 GMT

My account is not activated since day one but public mobile keeps taking money in my bank account. I just need to know why

hTideGnow — Wed, 20 Mar 2024 21:56:34 GMT

HI @JG9 when was day 1? more than a month? did you do anything to make it work ?

did you try to login My Account? can you login using the browser or app and check?

please ask CS agent to help and get it fixed, just submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JG9 — Wed, 20 Mar 2024 22:17:15 GMT

Yes, it is more than a month, 8 months or year and I don't use the public mobile number

hTideGnow — Wed, 20 Mar 2024 22:23:57 GMT

hi @JG9 don't wait longer, submit ticket and get it resolved today

JG9 — Wed, 20 Mar 2024 22:28:42 GMT

I will go to my bank tomorrow and print out all the tickets

JG9 — Wed, 20 Mar 2024 22:29:45 GMT

Do you want me to send all the tickets here

Sansan — Wed, 20 Mar 2024 23:01:29 GMT

No do not send here, we are customers like you. When you sign into My Account, use the chatbot to submit your request.

If it doesn't allow you to send attachments, type contact agent. Or use the links in the below messages previously provided.