topic Re: Porting In. in Get Support

Porting In.

Priority — Wed, 20 Mar 2024 21:59:57 GMT

Okay, so I've done this 1,000 times and I know there is an issue here..

I have an existing account with a number I'm going to release in favour of the one I'm Porting in to Replace it from Lucky Mobile.

However, whenever I 'Transfer a Number' it never updates from the Original one to the new one I'm porting in, even the SIM is still working on the old number when this should, from experience immediately after transferring a number, update in the profile settings to show the new one you just ported in.

Is there an issue with the Porting system for existing accounts today?

Re: Porting In.

hTideGnow — Wed, 20 Mar 2024 22:02:51 GMT

HI @Priority

were you using app? how about try using the browser? and use Incognito/private/secret mode

Re: Porting In.

Priority — Wed, 20 Mar 2024 22:23:07 GMT

I've tried both, multiple times.

Samsung App also the iPhone App, Samsung Internet, Chrome, My Laptop, nothing is working to Update the number on the Account when Porting the new one in.

Re: Porting In.

hTideGnow — Wed, 20 Mar 2024 22:25:27 GMT

hi @Priority

only problem port from with Lucky?? how about other carriers??

just submit ticket for manual port