topic 5G in Get Support

5G

295336 — Wed, 20 Mar 2024 21:55:46 GMT

Hi I just switched my account from 4G to 5G on my day when I pay my bill. But my phone shows the same 3G it never switched from 3G to 4G and now it did not switched to 5G.
thank you John

Re: 5G

hTideGnow — Wed, 20 Mar 2024 21:55:14 GMT

HI @295336

because of the network mode settings. Check the network mode, try using Automatic , or you can manually set to 4G or 5G, but better to stay with automatic if it works

btw, what phone is yours?

Re: 5G

computergeek541 — Wed, 20 Mar 2024 21:55:36 GMT

@295336 wrote:
Hi I just switched my account from 4G to 5G on my day when I pay my bill. But my phone shows the same 3G it never switched from 3G to 4G and now it did not switched to 5G.

All Public Mobile plans give access to the same networks. Not connecting to a 5G network means that there is no 5G network available in that location or that your device isn't compatiblie with 5G.