topic Re: Cannot Send MMS in Get Support

Cannot Send MMS

Zanderif1 — Mon, 25 Mar 2024 02:50:39 GMT

Phone: Sony Xperia XA2 with Android 9 install

Disabling of MMS for Public Mobile is described here:
https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates
I've applied the patch applied here:
https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone
I've also gone through the guide here:
https://apn.how/ca/public-mobile/sony-xperia-xa2-plus?_gl=1*1tzrv7a*_up*MQ..*_ga*MjI1MzkxMjI3LjE3MTA1MTgzODk.*_ga_GEJK50EKZJ*MTcxMDUxODM4OS4xLjAuMTcxMDUxODM4OS4wLjAuMA..

I've reset my phone, but still cannot send MMS, though I can receive them.

I do have RCS enabled, but only two contacts on my phone also have it enabled. Effectively, I cannot send text images to other people on my list.

New phones don't have the features I find important, so I'm not changing my phone. I would much rather pay more monthly and keep this phone, instead of buying a new phone and staying on this plan.

Is there something else I can try to resolve this issue, or is the conclusion that should I move to another carrier?

Re: Cannot Send MMS

hTideGnow — Wed, 20 Mar 2024 15:47:13 GMT

HI @Zanderif1

some people have problem with MMS with old devices too.

Please try to click Reset All Networks to get the latest APN

if still does not work, check APN again and make sure these are there

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80

Re: Cannot Send MMS

Zanderif1 — Wed, 20 Mar 2024 15:58:35 GMT

Hello @hTideGnow, thank you for the quick reply!

I tried updating the proxy to the IP address and the port specified, instead of the url described in the link above (mmscproxy.mobility.ca) and reset my phone. This did not fix it.

I also tried performing a full network reset, which updated to the address you described as well. After a phone reset, this also did not resolve the issue.

Any other troubleshooting tips should be appreciated.

Re: Cannot Send MMS

hTideGnow — Wed, 20 Mar 2024 16:04:21 GMT

HI @Zanderif1

some needs support agent to do something on the backup to get that working again.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Send MMS

softech — Wed, 20 Mar 2024 16:06:07 GMT

@Zanderif1

if simple update and Reset networks do not work, there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Cannot Send MMS

Zanderif1 — Wed, 20 Mar 2024 16:18:17 GMT

@hTideGnow Thanks for that, I've started a conversation with an agent.

@softech Thanks for the reply,

Unfortunately, I can't delete the default APN from the list of access points, but I can confirm that the new one is selected with the settings described. The selected APN persists through a phone reset, so I'm pretty confident it's using that one, though I haven't run it through wireshark. 😛

Re: Cannot Send MMS

Zanderif1 — Wed, 20 Mar 2024 18:20:01 GMT

The final solution was to contact support, and have them reset the network in my account.

Thanks for the help, everyone!