topic Re: Understanding the new switch to point system in Get Support

Understanding the new switch to point system

Night177 — Wed, 20 Mar 2024 14:16:39 GMT

I have a 20gb per month I pay every 3 months. Every 3 months I got $21 in credits , my plan cost me $81.00 every 3 months instead of $102.00.

If there is any extra for me to pay once reward plan is in effect I will refuse to stay with PM. I been with them for years and suddenly they make changes we do t want. Why ?

Bottom line what will the plan cost me from may 2024?

Re: Understanding the new switch to point system

will13am — Wed, 20 Mar 2024 14:22:21 GMT

@Night177 , once the legacy reward system is retired in May, you are going to pay $21 more for each renewal. You will get 5% in points for each renewal. Additionally, there will be 10 points awarded each anniversary. Points can be converted to $, 15 points at a time.

Re: Understanding the new switch to point system

DennyCrane — Wed, 20 Mar 2024 14:25:44 GMT

Have you considered switching to the new $34 plan that provides 50GB of data instead of the 20 that you're getting now. It's a 30 day subscription too.

Re: Understanding the new switch to point system

Night177 — Wed, 20 Mar 2024 14:29:42 GMT

So what is my cost every 3 months by using points ? I need a true cost

Re: Understanding the new switch to point system

Meow — Wed, 20 Mar 2024 14:30:26 GMT

You will loose all monetary rewards. Only referrals will be equivalent to dollar value $1 = 1 Point. No more autopay nor loyalty $ reward.

You will have to convert points to $ manually every time you collect 15+ points. 15 points = $15 and use it as you like.

You will get 5% off your bill in points.

Re: Understanding the new switch to point system

DennyCrane — Wed, 20 Mar 2024 14:32:06 GMT

@Night177 $102 + tax

Then you'll earn back 5% in points ($5.10), but you can't redeem them for a credit until you have at least 15 points. Then once a year you'll also earn 10 points for loyalty.

Re: Understanding the new switch to point system

Night177 — Wed, 20 Mar 2024 14:34:02 GMT

So end result of cost be what $ instead of $81 every 3 months . Any higher cost is not acceptable if so many will leave PM there is others at lower cost . It makes no sense they leave customers this way

Re: Understanding the new switch to point system

DennyCrane — Wed, 20 Mar 2024 14:35:18 GMT

@Night177 Read above. $102 + tax. It's going to cost you more.

Re: Understanding the new switch to point system

Night177 — Wed, 20 Mar 2024 14:35:39 GMT

So I am loosing ? It's higher cost for myself and my wife plan ?

Re: Understanding the new switch to point system

DennyCrane — Wed, 20 Mar 2024 14:36:28 GMT

Yes