topic Re: New Client in Get Support

New Client

CarylSantos8 — Wed, 20 Mar 2024 14:00:06 GMT

Hello, I just transfer my phone number to public mobile with success but I cannot use the service. I already paid for the plan but I am receiving information stating that I need to pay again to activate the account. Also I cannot log in on my account via app or desktop.

Re: New Client

fixin — Wed, 20 Mar 2024 14:01:21 GMT

@CarylSantos8 - Hmmm. Your best bet is to contact CS_Agent for assistance:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: New Client

hTideGnow — Wed, 20 Mar 2024 14:02:24 GMT

HI @CarylSantos8

the account was not setup properly, CS agent can check and help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437