Cannot process payment

Elsa4 — Tue, 19 Mar 2024 20:07:57 GMT

The website is slow.. and i have been trying to process my payment for almost an hour now. It says some kind of error

Re: Cannot process payment

hairbag1 — Tue, 19 Mar 2024 19:59:45 GMT

use the cellphone and dial 611 to hear your current plan status. You can also pay using your on file credit card...you will need your PM pin number.

Re: Cannot process payment

softech — Tue, 19 Mar 2024 19:59:58 GMT

@Elsa4

If you don't need to make a payment urgently, wait 24 hours and try again. Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account.
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

But, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot process payment

CS_Agent — Wed, 20 Mar 2024 12:52:00 GMT

Hello there!

The system will automatically close the conversation in 24 hours if there is no reply.

I am doing this follow up to see if you still need help.

Have you received the previous message?

Kindly,

Razvan, CS_Agent

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