topic Re: Incorrect Special bonus data in Get Support

Incorrect Special bonus data

Debadutta — Thu, 14 Mar 2024 20:05:45 GMT

Hello, I got a message from 4011 yesterday on 13th March that Public Mobile is moving all subscribers to new Public Points, and as continued loyalty, I will be given a special bonus of 240 GB data for 150 days. Today I got a message from 611 that as promised 30 GB bonus data got added. Could you please assist with such a discrepancy in what Public mobile promised earlier and what I should do about it? Thanks!!

Re: Incorrect Special bonus data

hTideGnow — Thu, 14 Mar 2024 20:07:10 GMT

hi @Debadutta

If same, Support agent can change it

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect Special bonus data

Meow — Thu, 14 Mar 2024 20:14:47 GMT

Nobody is going to explain you those messages as everybody is confused same as you are.

Re: Incorrect Special bonus data

Debadutta — Thu, 14 Mar 2024 20:18:05 GMT

Hello, I logged into the account and found the same only 30 GB of special bonus data got added for 150 days. Thanks, Deba

Re: Incorrect Special bonus data

Dunkman — Thu, 14 Mar 2024 22:38:27 GMT

@Debadutta

In general, $24 and $25 plans got the 30 GB data bonus, while $29+ plans got the 240 GB add on. Which plan are you on right now?

Re: Incorrect Special bonus data

Debadutta — Thu, 14 Mar 2024 23:13:49 GMT

Hello, I had a $29 plan till 9th March. Then I got an offer to switch to a $26 plan. But when I got the message for 240 GB data yesterday I already switched to the $26 plan. So this is a mistake from Public Mobile and they have to honor it. Thanks, Deba

Re: Incorrect Special bonus data

wasimmarjan1 — Wed, 20 Mar 2024 00:47:53 GMT

Hello, I had the free 250 GB data showing in my account till yesterday , i even used up 10 Gb from that , but today suddenly there is no sign of it on my account like it was never there , can someone explain why did public mobile take the data away .

Re: Incorrect Special bonus data

Debadutta — Wed, 20 Mar 2024 01:30:56 GMT

Hello, I would suggest you please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

It could be a glitch from public mobile system as they could add the missing data back.

Thanks,

Debadutta