topic Re: payment method in Get Support

payment method

grammabarn — Tue, 19 Mar 2024 22:32:37 GMT

hi ev1 im having issues, the website will not accept my new address and me new bank card number any suggestions out there, ive tried everything thanks.

Re: payment method

Yummy — Tue, 19 Mar 2024 22:33:44 GMT

Open a ticket. PM has issues updating credit cards.

Re: payment method

softech — Tue, 19 Mar 2024 22:36:50 GMT

@grammabarn

are you existing subscribers trying to update the credit card?

first try without updating the address on the Profile, just update the credit card ( on Subscription & Add-on page click Manage Subscription and Manage payment method), see if it works

If that does not work, may I know if your address has a suite number or a new street ?

Re: payment method

Handy1 — Tue, 19 Mar 2024 22:38:28 GMT

@grammabarn Best if you can try and wait 24 hours and try again incognito private mode . Or the app instead maybe even try a different device

also if you in a hurry you can buy payment vouchers from shoppers drug mart 7-11 shell gas and load them *611 to resume services right away

if you still have issues you can reach out to support to confirm

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment method

Sansan — Tue, 19 Mar 2024 22:39:46 GMT

Got to keep on trying. Public Mobile is aware of the issue. They cannot help if you contact them. They will just tell you to do the same thing that we are telling you.

Re: payment method

grammabarn — Tue, 19 Mar 2024 23:21:08 GMT

Thanks

Re: payment method

grammabarn — Tue, 19 Mar 2024 23:21:54 GMT

Thanks will try it