topic Re: Subscription issue in Get Support

Subscription issue

Gaurang — Tue, 19 Mar 2024 20:30:14 GMT

I am having subscriptions issue when I subscribe offer.

Re: Subscription issue

Handy1 — Tue, 19 Mar 2024 20:27:45 GMT

@Gaurang Are you trying to activate your sim ? Are you using the app to activate ? You need the app not website to activate ?

Re: Subscription issue

softech — Tue, 19 Mar 2024 20:31:02 GMT

@Gaurang

give us more details or tell us the exact error. If the error was "Subscription Not activated", try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

Re: Subscription issue

Gaurang — Tue, 19 Mar 2024 21:20:01 GMT

Here is the screenshot shot! I tried many times but it is not working

Re: Subscription issue

softech — Tue, 19 Mar 2024 21:25:19 GMT

@Gaurang

you need to engage support then, to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there