topic Re: MMS and iPhone 8 in Get Support

MMS and iPhone 8

____ — Tue, 19 Mar 2024 14:56:11 GMT

MMS (group messaging with Android devices) stopped working on my iPhone 8 with PublicMobile, is there a way to make it work again?

Re: MMS and iPhone 8

Handy1 — Tue, 19 Mar 2024 14:57:03 GMT

@____ Some have had success reseting there network settings . Give it a try see if that helps

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 14:59:06 GMT

Before I do that more drastic step, does anyone know if it’s just that the iPhone 8 model isn’t compatible anymore with public mobile’s MMS service?

Re: MMS and iPhone 8

Yummy — Tue, 19 Mar 2024 15:01:03 GMT

If you use native app for SMS/MMS it should work. 3rd party might have an issue.
I just tested, Android to Android works perfectly. DATA has to be on for MMS.

Re: MMS and iPhone 8

Sansan — Tue, 19 Mar 2024 15:02:54 GMT

Check this article, see if your phone is on the list.

https://publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 15:02:42 GMT

Have native app. What about iPhone to Android & iPhone (group). Does that wor?

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 15:03:32 GMT

Where is the “list of phones” indicated in the article? Thanks.

Re: MMS and iPhone 8

Phil_Adelphus — Tue, 19 Mar 2024 15:20:04 GMT

@____ iPhone 8 is on the compatible list as long as updated to ios16. Have you checked in iMessage to see if Send and Receive have the right check marks, and that MMS is still enabled and also cellular data must be on?

Re: MMS and iPhone 8

hTideGnow — Tue, 19 Mar 2024 15:23:29 GMT

HI @____

it is compatible for sure

did you update your Carrier profile as well as Reset network settings?

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 15:54:23 GMT

Hi. Thanks @Phil_Adelphus Yes I have. All checked, MMS enabled and cellular data ON.

PM support agent said:

— The list of compatible iphones was before the legacy was turned OFF on Feb 14, I wish I could tell you that your iPhone will work, but it is not going to ever work anymore on our network for MSS, you’ll need to get a newer iPhone. —

Is what the agent said accurate??

Re: MMS and iPhone 8

Phil_Adelphus — Tue, 19 Mar 2024 16:08:09 GMT

@____ Based on Public Mobile's own published list, not it is not accurate, iPhone 8 with ios16 is on the list. Refer him/her to

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

Re: MMS and iPhone 8

golfball — Tue, 19 Mar 2024 16:53:19 GMT

Considering the fact that it broke I think it's possible the agent is correct. Public Mobile usually drops support for anything other than the latest iOS when making a cutoff point, which is currently iOS 17.
iOS 16 was the cutoff point they used when they introduced VoLTE last year and may be where the list is copied from.

Re: MMS and iPhone 8

Phil_Adelphus — Tue, 19 Mar 2024 18:07:30 GMT

@golfball If that's the case then they should remove the iPhone 8 (ios16) from their MMS compatible list.

Re: MMS and iPhone 8

hTideGnow — Tue, 19 Mar 2024 18:10:27 GMT

HI @Phil_Adelphus @golfball

but iphone 8 was released on 2017, it shouldn't be impacted

I think we need to wait for more confirmation to see if all using iphone 8 are having MMS issues or just selected

Re: MMS and iPhone 8

Phil_Adelphus — Tue, 19 Mar 2024 18:14:00 GMT

@hTideGnow @golfball I would be surprised if it is excluded, especially since there are probably people with newer iPhones that are still on ios16 because apparently uptake of ios17 has been relatively slow.

Re: MMS and iPhone 8

golfball — Tue, 19 Mar 2024 18:35:05 GMT

@Phil_Adelphus Hard to tell. When VoLTE came out you had to be on the latest version to get it to work, even earlier versions of iOS 16 was not enough. Now that I think of it, I probably should have suggested to make sure the phone is fully up-to-date. For iPhone 8 that would be version 16.7.6.

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 19:09:02 GMT

I opened a new ticket with a different agent - that person did some “changes on the back end” to my account —- all working now!

Re: MMS and iPhone 8

hTideGnow — Tue, 19 Mar 2024 19:10:10 GMT

HI @____

glad it is something fixable 🙂

Re: MMS and iPhone 8

____ — Tue, 19 Mar 2024 19:15:00 GMT

Not sure why the first agent told me to buy a new phone, and the second agent knew exactly what was wrong, said “let me do something on the backend”, and then said, go to “now go try it”, and it worked.

Re: MMS and iPhone 8

Gary_Ontario — Tue, 19 Mar 2024 20:17:45 GMT

Got the same “buy a new phone” response. I read a Telus website post saying they were upgrading and too bad if you have an older phone. Telus is PM which is Koodo. So what gives that another agent can make it work?