https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-Activate-eSIM/m-p/1167116#M811532 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/396511">@AKR54</a>&nbsp; Check you phone setting sim manager . Ensure the PM eSIM is enabled / set to primary&nbsp;</P> Tue, 19 Mar 2024 14:55:35 GMT Handy1 2024-03-19T14:55:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-Activate-eSIM/m-p/1167108#M811526 <P>Yesterday, I made the decision to port my cell number from Koodo to Public Mobile for their Canada US 60 GBs promotion. &nbsp;Everything went as it should have from the Public Mobile App until I tried to activate the eSim. &nbsp;A message came up "Unable to Activate eSIM. &nbsp;(I tried to use the QR code method also: several times.) I found a way to submit a ticket and got a response back with a few hours from a CS Agent saying "the transfer of your number is showing complete, however I found some delays in the backend system that are affecting your services." &nbsp;The CS agent then stated it will take 24 - 72 "business hours" for an update/resolution. &nbsp;I cannot go with out my phone for business purposes for nearly 2 weeks. &nbsp;Has anyone experienced this situation and have a fix for it? &nbsp;Thank you for your help.</P> Tue, 19 Mar 2024 14:53:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-Activate-eSIM/m-p/1167108#M811526 AKR54 2024-03-19T14:53:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-Activate-eSIM/m-p/1167116#M811532 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/396511">@AKR54</a>&nbsp; Check you phone setting sim manager . Ensure the PM eSIM is enabled / set to primary&nbsp;</P> Tue, 19 Mar 2024 14:55:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-Activate-eSIM/m-p/1167116#M811532 Handy1 2024-03-19T14:55:35Z