topic Re: Payment in Get Support

Payment

GaryWStarkey54 — Tue, 19 Mar 2024 14:45:57 GMT

how do I make a payment if my account was put on hold because I got a new credit card. I can’t find where to add the new card

Re: Payment

Handy1 — Tue, 19 Mar 2024 14:46:51 GMT

@GaryWStarkey54

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Payment

hTideGnow — Tue, 19 Mar 2024 14:47:53 GMT

HI @GaryWStarkey54

Since your account is already on hold and you don't wait further without service, please buy a voucher from Shoppers Drug mart and then load the voucher using *611 to resume service first

For login My account, please try reset password and then login all using Incognito/private/secret mode on your browser

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hairbag1 — Tue, 19 Mar 2024 14:50:55 GMT

@GaryWStarkey54

Click on Manage Payment Method and you'll get to area to update card.

added pic...

Re: Payment

GaryWStarkey54 — Tue, 19 Mar 2024 14:52:22 GMT

It won’t allow me to get that far.. it’s making me pick a plan but I already have an active plan… I lost my previous information so I have had to make a new log in. I don’t know my account number either..

Re: Payment

Yummy — Tue, 19 Mar 2024 14:52:38 GMT

You can get a voucher and pay through my account.

To pay go to main screen then Payments

Re: Payment

GaryWStarkey54 — Tue, 19 Mar 2024 14:53:44 GMT

Can you buy vouchers online?

Re: Payment

hairbag1 — Tue, 19 Mar 2024 15:08:26 GMT

@GaryWStarkey54 wrote:
Can you buy vouchers online?

alot of happy customers use www.muskbird.com