sujet Re: My plan was to be updated at subscription renewal date dans Get Support

My plan was to be updated at subscription renewal date

Laurieanne1 — Wed, 20 Mar 2024 04:25:42 GMT

Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take the difference from debit

Re: My plan was to be updated at subscription renewal date

hTideGnow — Tue, 19 Mar 2024 14:30:56 GMT

@Laurieanne1

did you confirm on the credit card if PM took the old or new plan amount?

If it is showing incorrectly on My account only, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My plan was to be updated at subscription renewal date

Handy1 — Tue, 19 Mar 2024 14:31:33 GMT

@Laurieanne1

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My plan was to be updated at subscription renewal date

Yummy — Tue, 19 Mar 2024 14:37:46 GMT

You are second customer complaining of plan no change on renewal.

Open a ticket with agent and let them know of failure.

Re: My plan was to be updated at subscription renewal date

DennyCrane — Tue, 19 Mar 2024 14:55:14 GMT

Not changing to the scheduled plan is one thing, but I've never heard of the system not taking available funds in your account before charging your card for the remainder. Are you sure it's not a cache issue? Try to login from an Incognito/Private browser window.