topic Re: Purchasing SIM's at Walmart in Get Support

Re: Purchasing SIM's at Walmart

nicolepavicia — Tue, 04 Jan 2022 20:46:05 GMT

The Walmart at Scarborough Town Centre is refusing to sell SIM Cards without activating a plan at the time. The employee here explained to me, in detail, that the policy changed and IF he were to sell me a SIM Card without a plan activation - he’d actually get into TROUBLE! Now that im learning this im EXTREMELY upset and angry because he made me go to another mobile stand in the middle of the PACKED mall, with a SCREAMING 6 month old baby to buy one there instead! I also had to wait 15+ mins for some person ahead of me to ask simple questions like “how do I make a phone call?” ..... smh. Needless to say I was angry, but now I’m furious.

Re: Purchasing SIM's at Walmart

nicolepavicia — Thu, 22 Mar 2018 04:36:17 GMT

Has anyone at Public Mobile actually looked into this?!... this thread has been going for quite awhile now and I was told the same thing by a Walmart employee yesterday. He said he’ll actually “get into trouble” if he sold me a PM SIM card without an activation. I even tried to persuade him and say “well if you sold it to me without the activation WHO would reallllly know?” Lol and he wouldn’t budge. So these employees are CLEARLY actually legitimately under the impression that they’re not allowed to do this. It’s multiple Walmart locations, so OBVIOUSLY there’s a mistake on Public Mobiles end here. None of this makes any sense!

I also want to add thatthe Walmart employee did NOT try to sell me anything from an other phone company, so I’m not sure what an ulterior motive would be. There isn’t one.

Public Mobile I feel like this should have been dealt with already, SMH. Very frustrating for people that NEED their phone for work or emergencies & CANNOT wait the 2-3 business days for one to come in the mail.

Re: Purchasing SIM's at Walmart

mimmo — Thu, 22 Mar 2018 04:51:59 GMT

Hi @Mary_M I know you were investigating this. As mentioned in a previous thread you probably don't have much pull with Walmart. I font want totsound like a broken record, But have you or anyone else heard anything back from anyone at PM about this issue of why Walmarts are doing this?

It seems so strange that there is such a big disconnect between pm and its official representives.

Thanks.

Re: Purchasing SIM's at Walmart

ShawnC13 — Thu, 22 Mar 2018 05:17:41 GMT

@nicolepavicia, sorry to hear about your experience. My only thought on the employee saying they will get in trouble is that they probably get commission for each activation. I plan to stop in at a Walmart here and see what happens. As @mimmo, has already tagged a moderator to look into this we will see what else we can find out.

Re: Purchasing SIM's at Walmart

mimmo — Thu, 22 Mar 2018 05:21:36 GMT

@ShawnC13 I did call both victoira walmarts when this thread started and i was told the same thing, sims sold on activation.

from what another poster said retailers (wow was mentioned) get $5 per activation.

Re: Purchasing SIM's at Walmart

ShawnC13 — Thu, 22 Mar 2018 05:29:36 GMT

@mimmowrote:
@ShawnC13 I did call both victoira walmarts when this thread started and i was told the same thing, sims sold on activation.

from what another poster said retailers (wow was mentioned) get $5 per activation.

I am going to go in and show them the post from Shazia and Mary that say we can purchase a sim without activation. If they still refuse I will ask for a manager. I don't need a sim but I want to find out what is going on locally anyway and report it to the mods with store numbers and any information I can get.

Re: Purchasing SIM's at Walmart

Stormy — Thu, 22 Mar 2018 11:26:14 GMT

Also need someone to volunteer (or that has gone thr0ough the process) of exactly how Walmart is doing these activations.

Seeing as we all had to go through the main website to create and account in order to activate, what the hell is Walmart doing? The same thing you would do at home and then giving you all the login info (email and password), which you would then need to change once you got home?

Or are they going through the motions where you give the the password and email you want to use?

And yes that was me that mentioned the $5 commission from WOW.

Re: Purchasing SIM's at Walmart

Mary_M — Thu, 22 Mar 2018 13:59:32 GMT

Hello @nicolepavicia, @mimmo, @ShawnC13, @Stormy and other community members.

Thank you once again for sharing your experience purchasing a sim at Wal-Mart and for your feedback. This issue is currently being investigated, but I need all of your help as well. I know that I have already asked this, and I did receive a few answers, but I need to know exactly which locations are doing this. If you have this specific information, please send it to me asap and I will track all of the locations. I will then forward the information to management and they will be able to find a solution.

In the meantime, I suggest that you insist the fact that we can purchase a SIM without activating it in store- as confirmed by me, an official Public Mobile employee.

I really look forward to hearing from you all and for the information!

Kind regards,

Mary

Re: Purchasing SIM's at Walmart

Lg85 — Thu, 22 Mar 2018 14:07:08 GMT

I bought two Public Mobile Sim cards a couple months ago at a local Wal-mart in Calgary and had no issues. A couple of employees initially did not know that they sell Public Mobile Sim cards. They asked their manager and finally she found the Sim cards in a drawer by the cash register area.

Re: Purchasing SIM's at Walmart

Mary_M — Thu, 22 Mar 2018 14:12:51 GMT

@ShawnC13 Get as much info as you can, such as the address of the Wal-Mart and if they do refuse, the employee's name ? I look forward to hearing from you!!

Mary

Re: Purchasing SIM's at Walmart

ShawnC13 — Thu, 22 Mar 2018 14:16:48 GMT

@Mary_Mwrote:
@ShawnC13Get as much info as you can, such as the address of the Wal-Mart and if they do refuse, the employee's name ? I look forward to hearing from you!!

Mary

I will do that and grab as much info as I can.

Re: Purchasing SIM's at Walmart

Stormy — Thu, 22 Mar 2018 14:19:08 GMT

In my case it was the Walmart in Pickering, Ontario.

The sales drone was adamant that he couldn't sell without activation. Even went so far as to get his manager on the phone and said the same thing. This was despite the drone reading him what you had posted.

Re: Purchasing SIM's at Walmart

Mary_M — Thu, 22 Mar 2018 14:21:12 GMT

thank you so much, I appreciate it !!! @ShawnC13 🙂

Re: Purchasing SIM's at Walmart

Mary_M — Thu, 22 Mar 2018 14:22:35 GMT

thanks for confirming @Stormy, I've taken note of this and will forward the info!!

Re: Purchasing SIM's at Walmart

Luddite — Thu, 22 Mar 2018 15:25:23 GMT

Sorry I completely disagree. My personal view is "ignore Walmart". I do not see PM having the clout to insist on anything. It's even more of waste of psychic energy and time than trying to influence the strategic direction of Public Mobile.

Truly it is a "I'd rather switch than fight" issue for me. Happy to cheer on the rest of you though!

Re: Purchasing SIM's at Walmart

Mary_M — Thu, 22 Mar 2018 14:33:43 GMT

fair enough @Luddite, we're just trying to gather as much detail as we can and find a solution 😃

Cheers,

Mary

Re: Purchasing SIM's at Walmart

Luddite — Thu, 22 Mar 2018 14:50:25 GMT

@Mary_M wrote:
fair enough Luddite, we're just trying to gather as much detail as we can and find a solution 😃

Cheers,

Mary

Happy to have you enforcing Walmart's obligations. Will even lend you Ralph.

My solution: go somewhere else (WOW Mobile, K MObile) or order SIM online.

BTW: it's amazing to look at the lack of customer service issues. Great work PM team. 👍 👍

Re: Purchasing SIM's at Walmart

stonechucker — Thu, 22 Mar 2018 15:11:43 GMT

I said it when PM started using Walmart, and I'll say it again.

I WILL NOT USE WALMART, because of the anti-labour practices they employee, and the general attitude of the associates that work there.

It is a bad employer, thus creating a poor workforce.

THey actively engage in anti-union activities, threatning employment security for anyone who works there, and wants to form a union.

Get out of Walmart.

Re: Purchasing SIM's at Walmart

caller_07 — Thu, 22 Mar 2018 18:43:46 GMT

I went to Walmart in Bayshore Mall, Ottawa today.

They refused to sell me a SIM without signing up and activating a phone plan at the same time. Needless to say I'm pissed and have to wait 3-5 business days if I chose to order one online.

This is ridiculous. Can a rep from PM contact Walmart in Bayshore Mall, Ottawa and tell them to stop preventing people from buying a SIM without forcing them to chose a plan in the store

Re: Purchasing SIM's at Walmart

BlackSky — Fri, 23 Mar 2018 04:02:05 GMT

@Mary_M @CS_Agent

I am starting to get REAL disappointed with this company.

I started this original post and gave location details.

I was told by a moderator - That can't be because that is not our policy.

Many other users also commented that this is exactly what they experienced.

Users from BC, QC and across Ontario have confirmed this.

I have mentioned - the least you can do is post something that says "Walmart Sim cards require activation upon purchase"... but that hasn't happened so more users (or potential users) keep going out of their way to be disappointed.

I spent over an hour in my local Walmart - where the store manager became involved.

I sent in phone numbers for management and was told "We can't phone". I have also noticed that @ShawnC13 is gathering you information. Was the phone number I gave and the numbers from other stores that others gave not enough..

But I don't think it really matters... You don't believe what is going on at your "Retail Partners" but you told me that you can't phone to confirm?? Then why bother?

I was also told that the process to fix this would be communicated to me as I lodged the complaint... You know what I have heard... <crickets>

Sorry you went through this @nicolepavicia... (and others)

Public Mobile - Are you going to help us - help you?