topic Re: Unable to activate new SIM in Get Support

Unable to activate new SIM

K89DPNDU — Tue, 19 Mar 2024 12:37:26 GMT

When I try to activate a new sim using PM app, it says "subscription not activated"
When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"

When I try from desktop, I get "Resume activation" screen, but then when I attempt to resume activation I get "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST." with Error Code XXX

I have tried clearing app cache, browser cache, using a different wifi network, what else can I try?

Re: Unable to activate new SIM

fixin — Tue, 19 Mar 2024 12:46:11 GMT

@K89DPNDU - Use these links to get an agent.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Unable to activate new SIM

Dunkman — Tue, 19 Mar 2024 13:48:34 GMT

@K89DPNDU

Was your credit card charged?

You can also try deleting the PM app and reloading the app again.