topic Re: Can't send email to text in Get Support

Can't send email to text

Juku1 — Sat, 08 Jul 2023 23:24:25 GMT

Hi,

I can no longer send email to text via phone#@msg.tellus.com or phone@mms.mb.telus.com. Whatever I sent (from my computer), my iphone did not receive it. It has always received it before.

Any idea?

Thank you,

Re: Can't send email to text

Chalupa_Batman — Mon, 03 Jul 2023 17:39:31 GMT

So the issue may be you have iMessage only as an option. I just tried it from my email to text and it worked just fine. Check your settings and see how you have messages set up. You may need to reboot your phone.

Re: Can't send email to text

Handy1 — Mon, 03 Jul 2023 17:39:39 GMT

@Juku1 .maybe try rebooting your phone or reset network settings and see if that helps

Re: Can't send email to text

softech — Mon, 03 Jul 2023 17:52:14 GMT

@Juku1

try all these:

MMS Domain:

@mms.mb.telus.com

@mms.koodomobile.com

@mms.telusmobility.com

SMS Domain:

@msg.telusmobility.com

@msg.telus.com

@msg.koodomobile.com

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 20:04:31 GMT

Thanks, but no luck.

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 20:05:38 GMT

Thanks, but it didn't work.

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 20:06:39 GMT

Thanks.

I didn't have iMessage on. Rebooted my phone but no luck.

Re: Can't send email to text

dust2dust — Mon, 03 Jul 2023 20:08:48 GMT

Have you possibly blocked +19999999999.

Re: Can't send email to text

softech — Mon, 03 Jul 2023 20:10:06 GMT

@Juku1

i tested it again with @msg.telus.com and it works

are you receiving other sms without problem?

honest , i doubt this email to text is a feature not really supported by PM, so not sure if open ticket with support with help

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 20:21:16 GMT

Wish I can say the same. It's driving me nut.

I have no problem with getting sms from any other source. The problem seemed to start yesterday when I only received two texts from my email, at 30 minutes apart even though I sent them one after another. Now I don't receive any.

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 20:26:14 GMT

Thanks but not possible because yesterday I did receive (albeit only) two texts from my email, at 30 minutes apart even though I sent them one after another.

BTW, where do you see 19999999999? On the two texts I received yesterday, they showed the email where I'm sending it from, followed by the subject line and then the body text.

Re: Can't send email to text

softech — Mon, 03 Jul 2023 20:26:26 GMT

@Juku1

go to My Account, usage history ( https://myaccount.publicmobile.ca/en/account/plan/usage-details ) and see if you see any entry like this

Incoming SMS 1 Message 1 (999) 999-9999

Re: Can't send email to text

softech — Mon, 03 Jul 2023 20:27:38 GMT

@Juku1 i see +19999999999 with the text email to sms I got . that's the FROM phone number of that text

Re: Can't send email to text

dust2dust — Mon, 03 Jul 2023 20:29:09 GMT

Subject line makes it an MMS. Did you turn on cell data? Or is your phone set to automatically receive MMS?

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 22:09:21 GMT

I clicked on the link then and it opened a blank page but the page is still spinning now. Not sure what's the problem is.

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 22:14:18 GMT

I did not have cell data on then but I just tried it now with data on. No difference.

MMS was on. I just turned it off now then tried again, same problem.

Re: Can't send email to text

softech — Mon, 03 Jul 2023 22:16:22 GMT

@Juku1 wrote:
I clicked on the link then and it opened a blank page but the page is still spinning now. Not sure what's the problem is.

@Juku1 that is the link to Usage history

you can first Login My Account, then click Usage history from the link on the overview page (or then use this link

https://myaccount.publicmobile.ca/en/account/plan/usage-details )

Once you are there, see if you see any entry like this

Incoming SMS 1 Message 1 (999) 999-9999

Re: Can't send email to text

Juku1 — Mon, 03 Jul 2023 22:22:37 GMT

The usage showed me 3 incoming SMS messages (2 from 999-9999 yesterday and 1 from 2200 today which is the test message I sent some time today and just received)

Re: Can't send email to text

softech — Mon, 03 Jul 2023 22:24:36 GMT

@Juku1 wrote:
The usage showed me 3 incoming SMS messages (2 from 999-9999 yesterday and 1 from 2200 today which is the test message I sent some time today and just received)

@Juku1 how many you tried email to text today? you found any of those there you in the log?

I tested using @msg.telus.com and it shows and entry from 1 (999) 999-9999 . Not sure if other MMS domain will have the same from phone number

Re: Can't send email to text

Juku1 — Tue, 04 Jul 2023 11:18:16 GMT

I sent between 20 to 30 test messages.