topic Re: Payment issue in Get Support

Re: Payment issue

Arthur_gf68 — Tue, 19 Mar 2024 00:32:13 GMT

My subscription expired March 16th, I've been without a phone for two days. Unable to top up. Very frustrating when I need a phone for family health emergencies.

Re: Scheduled Maintenance on March 17

Arthur_gf68 — Mon, 18 Mar 2024 18:50:36 GMT

Still not able to top up my account. Service still down?

Re: Scheduled Maintenance on March 17

Dunkman — Tue, 19 Mar 2024 00:37:24 GMT

@Arthur_gf68

The maintenance on March 17 has been completed. It should not be a factor in your payment issues.

What exactly is your issue? Do you have a credit card registered? Not accepting payments.

If you have no service and need service right away, one option is to purchase a payment voucher either in store (ie. Shoppers, Shell, London drugs, etc.) or online (recharge.com - service fee applies ) and load up the funds into your account.

P.S I moved your thread to the Get Support Section. To gain more visibility from community members.

Re: Scheduled Maintenance on March 17

Arthur_gf68 — Tue, 19 Mar 2024 15:18:56 GMT

Tried two different payments options for bank cards. Neither worked. Then when I tried to purchase a top up voucher from the store they were not able to access your system to do so. They said public mobile has put a freeze on issuing top up vouchers. I have decided to switch providers.

Re: Scheduled Maintenance on March 17

Dunkman — Wed, 20 Mar 2024 03:55:11 GMT

@Arthur_gf68

Sorry to hear about your troubles. The store likely had technical issues with payment vouchers. Public mobile still sells payment vouchers.

You are welcome to move to another provider. The hassle is that with a suspended account, it will be difficult to port your number out.

You can also contact customer service agent by submitting a ticket either via the chat bot or clicking on the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html