topic New Subscription Enter Payment Failed in Get Support

New Subscription Enter Payment Failed

Mike88 — Sat, 23 Mar 2024 21:49:34 GMT

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecting continue it list "Payment Failed. Please try again or use different payment method." I try changing both with the same result. I've tried restarting the process, but when logging in it takes me back to credit card payment page. I also tried using the app, on a PC and Macbook. I've also switched the account name to match exactly the name listed on the credit card, but same results. I don't think the matching name with the account and credit card is the issue as my wife has an account in her name, but using my credit card as payment. Anyone run in to this before? Please let me know if someone can help me out. Thanks!

Re: New Subscription Enter Payment Failed

hTideGnow — Mon, 18 Mar 2024 22:53:09 GMT

hi @Mike88 check if PM took the money, if not, them please download the PM app, create another account and try again

if PM took the money, still download the PM app, but try login with the same username password

Re: New Subscription Enter Payment Failed

Handy1 — Mon, 18 Mar 2024 22:57:22 GMT

@Mike88 Have you downloaded the app yet ? You need the app to activate not website . If you have used the app and been charged and still no luck please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Subscription Enter Payment Failed

Mike88 — Mon, 18 Mar 2024 22:59:06 GMT

I did download the PM app and when logging in it took me straight to the enter credit card payment page to finish the setup.

I can't create a new user account with the same email as I started with as it list that email account already exists. I'll need to create a new email to make a new account? Is there another solution?

Thanks for the help!

Re: New Subscription Enter Payment Failed

hTideGnow — Mon, 18 Mar 2024 23:01:43 GMT

hi @Mike88 you need to create new account using another email. if you do that, better to uninstall and reinstall before you do so

or if you prefer same email, have support agent to check , please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Subscription Enter Payment Failed

Mike88 — Mon, 18 Mar 2024 23:11:24 GMT

Ticket submitted. Thanks for your help! Have a great day!