topic Re: Subscription in Get Support

Subscription

kimmy45 — Mon, 18 Mar 2024 18:34:23 GMT

I accidently set up another subscription part ways how can I delete it please help me

Meow — Mon, 18 Mar 2024 18:36:14 GMT

Did you get charged? Did you activate SIM?
If not I would not worry about.

hairbag1 — Mon, 18 Mar 2024 18:38:30 GMT

@kimmy45 wrote:
I accidently set up another subscription part ways how can I delete it please help me

Do you mean you changed your regular plan to a different plan ? If so, did you select Change Now or Change at Renewal ?

hTideGnow — Mon, 18 Mar 2024 18:39:45 GMT

so, it was a new subscription? you want to cancel the subscription? or you want to cancel the port?

if you want to cancel the subscription, support agent can help, but not sure if they can refund the amount, check with them.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1 — Mon, 18 Mar 2024 18:40:58 GMT

So many interpretations of the original question !!

kimmy45 — Mon, 18 Mar 2024 19:51:44 GMT

Thanks for the help..... Just another question is it possible to add another phone with another number to an existing subscription?

hTideGnow — Mon, 18 Mar 2024 19:52:53 GMT

hi @kimmy45 no PM is one email for one account. You need to use another email to create a new account

kimmy45 — Mon, 18 Mar 2024 19:54:33 GMT

Thanks