topic Re: Please fix my internet in Get Support

Please fix my internet

JaSoN36 — Mon, 18 Mar 2024 19:22:51 GMT

Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help

Re: Please fix my internet

Handy1 — Mon, 18 Mar 2024 18:09:15 GMT

@JaSoN36 Try rebooting the phone first , also ensure you don’t have data limiter set in phone settings

Re: Please fix my internet

hTideGnow — Mon, 18 Mar 2024 18:11:01 GMT

HI @JaSoN36

try Reboot phone first, then try Reset All networks

if still fails, check your My Account using Incognito/private/secret mode on your browser to confirm you still have data

Also, check if you have data limit setup on your phone

another test is to test your sim in another phone

Re: Please fix my internet

JaSoN36 — Mon, 18 Mar 2024 18:15:36 GMT

I’ve rebooted the phone and never put data limiter I believe. How do I check that? I’ve reset everything that I could think of or know how. My Google map loads with location but no internet . Not sure what’s happening

Re: Please fix my internet

hTideGnow — Mon, 18 Mar 2024 18:18:02 GMT

Hi @JaSoN36

and did you check My Account? how much data left?

and did you reset all networks?

to help with data limiter, do you have a Android phone?

1. Go to "Settings" · 2. Select "Connections" · 3. Choose "Data Usage" and then "Billing cycle and data warning" · 4. Toggle "Set data warning"

Re: Please fix my internet

JaSoN36 — Mon, 18 Mar 2024 18:18:48 GMT

Got add ons so should have data. Just don’t work and I’ve done those other steps with nothing

Re: Please fix my internet

hTideGnow — Mon, 18 Mar 2024 18:20:04 GMT

HI @JaSoN36

voice works? and can you try changing your network mode to 3G and 4G and make sure mobile network is set to Manual and choose public mobile?

Re: Please fix my internet

JaSoN36 — Mon, 18 Mar 2024 18:24:37 GMT

Just did that . Any idea y my add ons never clicked in?

Re: Please fix my internet

hTideGnow — Mon, 18 Mar 2024 18:26:22 GMT

HI @JaSoN36

did you buy the correct addon? did you buy Canadian one or roaming? can you post screenshot?

and if you are sure everything is correct, then ask CS agent to help

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437