topic Re: Data usage in Get Support

Data usage

shelleygerber — Mon, 18 Mar 2024 14:40:40 GMT

I live in BC but am traveling in the US.

My US add on plan is 3 GB.

My base plan is 20GB.

Im getting data use warnings that I've used 2.27 GB.

What should i do?

Re: Data usage

hTideGnow — Mon, 18 Mar 2024 14:43:31 GMT

Hi @shelleygerber

is that a data use warning from your phone or via sms?

if it is a data use warning, is that a data limiter you set?

if PM sent you the warning, then the 3GB roaming is almost done, you might need to buy more. If you need to rebuy before the 15 days roaming expiry, you need to have support agent help to re-buy

Re: Data usage

hairbag1 — Mon, 18 Mar 2024 14:47:51 GMT

@shelleygerber

log in to your PM account, look to the right side of the page to see Add-on Usage...look down to find the 15 Day US Roaming data bucket to check usage.

Re: Data usage

Meow — Mon, 18 Mar 2024 14:48:25 GMT

While in US Only US data add-on will work so warning you are getting is legitimate.

When you use all US data you will have to buy another US data add-on. It used to be you have to wait 24 hours to do that but that might be changed.

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 14:50:45 GMT

Hello. I am unsure I think the notification could be from my phone. Do I have a preset limiter somewhere?

When I look at PM data usage it says I've used less. (I'm trying to look that up)

Re: Data usage

hTideGnow — Mon, 18 Mar 2024 14:52:55 GMT

HI @shelleygerber

what phone do you have?

and when yo check PM data usage, are you using the browser? please check with Incognito/private/secret mode on your browser

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 14:57:10 GMT

It says I have 2.96 GB left.

So confused!

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 14:57:58 GMT

PM says I have 2.96 GB left.

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 15:00:37 GMT

Samsung galaxy s22

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 15:02:50 GMT

When I check data usage I am using the app. I sign in, and it generates present usage.

I'll look for secret mode. Not sure where.

Re: Data usage

hTideGnow — Mon, 18 Mar 2024 15:04:07 GMT

hi @shelleygerber

1. Go to "Settings" · 2. Select "Connections" · 3. Choose "Data Usage" and then "Billing cycle and data warning" · 4. Toggle "Set data warning"

Re: Data usage

shelleygerber — Mon, 18 Mar 2024 15:42:01 GMT

Ok. Just did that. My warning is off now. It was set to 2. Fingers crossed.

Re: Data usage

hTideGnow — Mon, 18 Mar 2024 15:44:51 GMT

HI @shelleygerber

yeah!! happy that it helps.

Enjoy your trip