topic Re: Refund in Get Support

Refund

Liettegd — Mon, 18 Mar 2024 12:51:24 GMT

I changed my subscription few days after my billing date and paid full price for both subscription, will I get a refund on one of the amount paid? Plus I added data on the first subscription that I will not need on the one that I change to will I get that amount back?

Re: Refund

Handy1 — Mon, 18 Mar 2024 12:53:43 GMT

@Liettegd No sorry PM is pre paid and no refunds . When charging plan it’s advised to change plan for next renewal and not immediately so you don’t lose money in your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Refund

Liettegd — Mon, 18 Mar 2024 12:58:46 GMT

Prepaid? I pay monthly so this month I was charged 17$ plus 44$ plus 5$ so I’ve lost over 20$ cause I did not have enough money to pay the full subscription at the date of payment…. I needed to reduced my plan temporarily so I waisted money by changing back to my original subscription?

that is not good business would u pay a bill twice because you did not have enough to pay the amount requested I need my phone connected at all time cause I’m looking for a job currently

the company is not able to give my points towards the rewards program to compensate?

Re: Refund

softech — Mon, 18 Mar 2024 13:00:35 GMT

@Liettegd

you have used "Change Now" option when you make the plan change? If you did, that is normal behavior, as it allows PM to charge you on that day and start the new cycle. Sorry, the unused days on the old plan/cycle will be forfeited, no partial refund

Re: Refund

Handy1 — Mon, 18 Mar 2024 13:00:58 GMT

@Liettegd Please note I’m just a customer like you trying to help . You can try to contact Support and see if they are willing to make a exception for you in your case

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

BilltyLam — Mon, 18 Mar 2024 15:12:50 GMT

A monthly subscription does not mean that it is not Prepaid. You need to understand the public self-service (without real people to directly talk with you) so they need to protect themself (Pay first), so they can cut down the cost.

Re: Refund

hTideGnow — Mon, 18 Mar 2024 15:16:56 GMT

HI @BilltyLam

purpose for prepaid is not to cut down the cost because PM is self-server. Both Koodo and Telus has prepaid plans and they are not self-server

Purpose for prepaid for those who might not pass credit check (maybe new immigrants) or for those who does not like surprise billing, so they can pay before they use any service

Re: Refund

BilltyLam — Thu, 27 Jun 2024 18:34:54 GMT

@hTideGnow, you can say that, but sorry i don't agree you, Public , PC, no name mobile..., no one will service you.