topic Re: Community ticket ID number in Get Support

Community ticket ID number

Fidel4 — Mon, 18 Mar 2024 04:17:17 GMT

How to get ticket ID number?

Re: Community ticket ID number

hTideGnow — Mon, 18 Mar 2024 02:00:11 GMT

HI @Fidel4

if you opened via Chatbot, you can get the number back from your sent box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

it is basically like a Sent message

Re: Community ticket ID number

HALIMACS — Mon, 18 Mar 2024 10:43:35 GMT

@Fidel4

Perhaps I'm misunderstanding @hTideGnow , but wouldn't the message with the ticket ID be in your inbox?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox

Re: Community ticket ID number

hTideGnow — Mon, 18 Mar 2024 13:14:37 GMT

HI @HALIMACS

if the person use chatbot to open ticket, a copy of the ticket will be in the Sent box, not Inbox. You will only see it in the inbox when an agent reply.