topic Re: Downloads in Get Support

Downloads

Bozoo — Thu, 07 Mar 2024 00:56:44 GMT

I am unable to download picture attachments even with my mobile data on. Any idea why that is? Am I overlooking something?

Re: Downloads

BKNS27 — Wed, 06 Mar 2024 10:07:07 GMT

@Bozoo

Try resetting the Network settings. If that didn’t work then check the APN settings on your phone.

Here are details on the APN settings:

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-Setting-for-MMS-only/m-p/199802#M172221

Re: Downloads

Bozoo — Wed, 06 Mar 2024 10:19:11 GMT

Thanks, I'll try that.

Re: Downloads

HALIMACS — Wed, 06 Mar 2024 11:14:50 GMT

Might likely also be related to this @Bozoo :

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: Downloads

Bozoo — Wed, 06 Mar 2024 15:57:06 GMT

Thanks!

Re: Downloads

Bozoo — Sun, 17 Mar 2024 23:15:52 GMT

I think my Android phone is not being supported by Nokia anymore. Because I tried all that was suggested and still can't download pictures. Thanks for all your suggestions. It's appreciated 😌

I guess I'll be asking for a new phone for Christmas! For now I'll have to accept I won't get pictures downloaded . Oh well...

Re: Downloads

hTideGnow — Sun, 17 Mar 2024 23:18:45 GMT

HI @Bozoo

what model of Nokia phone is that?

Re: Downloads

Bozoo — Sun, 17 Mar 2024 23:31:19 GMT

It's a Nokia 6.1...a dinosaur.

Re: Downloads

hTideGnow — Sun, 17 Mar 2024 23:38:59 GMT

Hi @Bozoo

did you try Reset All Networks?

Re: Downloads

softech — Sun, 17 Mar 2024 23:39:04 GMT

HI @Bozoo

Nokia 6.1 was only from 2018, not too bad

To resolve the MMS issue, there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D