topic Re: Physical Simcard in Get Support

Physical Simcard

Fidel4 — Sun, 17 Mar 2024 21:14:09 GMT

hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard. Instead of physical SIM card, will you be able to process it via eSIM. Looking forward for your help and thank you in advance.
How do I get a Ticket ID#?

Edit by Dunkman: removed personal information

Re: Physical Simcard

hTideGnow — Sun, 17 Mar 2024 21:06:17 GMT

HI @Fidel4

sim delivery can be as fast as 5 days or as many as 3 weeks. One way is to get it faster by buying a PM sim card from telus/Koodo store. But yes, you can also change to eSIM. Please check with CS agent for this request.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Physical Simcard

Handy1 — Sun, 17 Mar 2024 21:07:20 GMT

@Fidel4 Your posting to a community of customers like you trying to help . Instead please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Physical Simcard

BKNS27 — Sun, 17 Mar 2024 21:07:37 GMT

@Fidel4

Only if your phone is eSIM compatible.
What phone do you have?

Re: Physical Simcard

Paul215 — Sun, 17 Mar 2024 23:26:30 GMT

Hi @Fidel4

Another option would be to buy a Public Mobile physical sim card for $4.99 at Amazon. With Prime delivery it is quite fast...

Link: https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG