topic Re: Help! in Get Support

Help!

geremi142 — Sun, 17 Mar 2024 20:16:53 GMT

I took out my old sim card and replaced it with the public mobile sim card I received.

I thought everything was well and my phone number would be ported from my previous provider to public, but I

recently got a message from public that my number couldn't be transferred, and they assigned a new phone number to my phone. What should I do now? I still have my old sim card and tried switching back, but that doesn't seem to solve anything..

Re: Help!

Handy1 — Sun, 17 Mar 2024 21:00:05 GMT

@geremi142 Does your old SIM card still work ? If so call the porting team and ask them to re trigger the port request for you leaving that sim in phone to reply YES to the confirmation text to port

Re: Help!

Yummy — Sun, 17 Mar 2024 20:00:41 GMT

You have to confirm first if your old number is portable to PM:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal