topic Know if referral went through in Get Support

Know if referral went through

Pey82ton2 — Sun, 17 Mar 2024 17:55:57 GMT

i just enrolled a family member and used my referral code. I was making sure my referral was entered but we were having issues with payment I kept having to reenter my referral. When payment finally went through I’m unsure my code was still there.
how long does it take before you know the referral processed.

when I go into rewards and my referrals her number is not there just my previous 4 referrals.

Re: Know if referral went through

Handy1 — Sun, 17 Mar 2024 17:58:07 GMT

@Pey82ton2 The one you referred should se the one time $10 credit it in available funds with in 72 hours of activation . You should get the cha ching text to confirm . Of more then 3 days have the one you referred contact support to ensure it was applied correctly

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Know if referral went through

fixin — Sun, 17 Mar 2024 18:00:25 GMT

@Pey82ton2 - It can take up to 72 hours to see a referral. You should soon get a text with a Cha-ching message with the referral.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-Refer-a-friend/td-p/129382

Re: Know if referral went through

Pey82ton2 — Sun, 17 Mar 2024 18:08:36 GMT

Ok thanks.
I’ve sent private messages to support before but for some reason I can’t find that. I only have the chat bubble.

in the past I got a text right away saying it went through. But I also did it wrong before and had to contact an agent to help. So was wondering how long it takes.

Re: Know if referral went through

Handy1 — Sun, 17 Mar 2024 18:14:05 GMT

@Pey82ton2 They usually reply with 2-4 hours .but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Know if referral went through

Pey82ton2 — Sun, 17 Mar 2024 18:22:34 GMT

Thanks.

Re: Know if referral went through

Pey82ton2 — Sun, 17 Mar 2024 23:47:01 GMT

Turns out I entered the referral wrong. They said she will get her $10 but can’t change it to my referral code.