topic Re: bonus data priority in Get Support

bonus data priority

farzad1 — Sun, 17 Mar 2024 21:03:00 GMT

Hi,

I have one time bonus data (no expiry date) and recently received 5GB bonus data with 150 days expiration time. Now. I'm wondering if I can use the 5GB data before my previous 2GB bonus data or not?

Thank you

Re: bonus data priority

fixin — Sun, 17 Mar 2024 16:00:48 GMT

@farzad1 - The Rewards 5GB data bonus will take place first before any other bonus data that has no expiry.

Closer to expiry date = Used First.

Re: bonus data priority

Yummy — Sun, 17 Mar 2024 16:05:00 GMT

Yes loyalty data bonus will be used first then your holiday bonuses

Re: bonus data priority

hairbag1 — Sun, 17 Mar 2024 16:06:58 GMT

@farzad1

I asked Customer Support that very question...their reply was that the new 150 day Bonus data gets used as soon as your regular plan data is exhausted. That saves your previously saved data for use later on.

Re: bonus data priority

Chalupa_Batman — Sun, 17 Mar 2024 16:34:09 GMT

Hello @hairbag1 @Yummy @fixin

I'm not sure this is correct. I think we'd need an Oracle to reach out to their connections to confirm this. This is just my opinion and the screenshot below.

At this time I do not believe the "Bonus Data" that we've all been given by Public Mobile takes effect just yet. I THINK it starts being used some time in May. Take a look at this.

I have the 50GB plan. I have been given the 240GB data already. Here's the messed up part. Looking at my account, it has been using my plan data and not this bonus data. And if you look at this screenshot, this "Loyalty Bonus 240GB" hasn't been touched and I've lost 10 days.

Ummmm.... ya.

Re: bonus data priority

hairbag1 — Sun, 17 Mar 2024 16:40:35 GMT

@Chalupa_Batman

I can confirm that mine is being consumed ...watched some Canucks and Oilers hockey yesterday on data...

added...my 250mbs of data on the $15 plan has been exhausted, so now the 150 day Bonus gets used rather than past saved data from previous data give-aways.

Re: bonus data priority

DennyCrane — Sun, 17 Mar 2024 16:38:48 GMT

@Chalupa_Batman Of course it's going to use the plan data bucket first, which is what the previous posts said. Are you expecting the 240GB to be used before your plan data?

Re: bonus data priority

Chalupa_Batman — Sun, 17 Mar 2024 16:40:51 GMT

Well @DennyCrane , the three Amigo's below seem to think so. 🙂

And if what your saying is correct, what's the point of this so called loyalty bonus data if your not using it?

Re: bonus data priority

DennyCrane — Sun, 17 Mar 2024 16:44:48 GMT

@Chalupa_Batman Sorry I'm not following. It doesn't make any logical sense to want to use a bonus data allotment that is valid for 150 days over the base plan data that will reset to zero after the 30 day cycle is over. Sorry if I'm missing something though.

The question has been whether the 150 day bonus will be prioritized over older/non-expiring data add-on's (such as holiday bonuses); and we now have confirmation that it will be (which is great!).

Re: bonus data priority

hairbag1 — Sun, 17 Mar 2024 16:44:53 GMT

@Chalupa_Batman

Re: bonus data priority

Grinch — Sun, 17 Mar 2024 17:12:34 GMT

lol…..I got my data x 3 as well.
Notice anything different?.

Typical Public Mobile inconsistent web site management.

Re: bonus data priority

farzad1 — Sun, 17 Mar 2024 21:13:53 GMT

Hi Grinch,

yes, mine is the same too. But still don't know which one will be used first.

Thank you anyway.

Re: bonus data priority

farzad1 — Sun, 17 Mar 2024 21:21:44 GMT

Hi Hairbag,

well, this is a good news! I hope this is true, otherwise the 5GB bonus data is somehow useless or forces us to use other bonuses.

Thank you.

Re: bonus data priority

farzad1 — Sun, 17 Mar 2024 21:23:02 GMT

Thank you fixin, I hope this is true.