topic Re: Service in Get Support

Service

Tbbbb — Tue, 04 Jan 2022 20:45:51 GMT

Hi I’m back. The moderator was gracious enough to set me up with a new contract due to the phone number mix up however they forgot to add the talk and text that was to be included in the monthly payment of 30$ for 30 days talk and text plus 1 gb data for the promotional plan.

I was setup with 1gb data and no talk and text and now the moderator is asking me to pay an additional amount for the talk and text. Oh what a mess. I leaving town without the use of a phone now . I signed up for this on Friday and still have not received the service I paid for. So frustrated..

Re: Service

Shazia_K — Wed, 21 Mar 2018 16:11:34 GMT

Hello @Tbbbb,

I'm sorry to hear about this, unfortunately, the plan was changed as per your request: $30 for 1GB of data only.

I do understand now that you wanted the plan to include text and talk. I have made the proper changes to your account, can you please restart your phone and test the service? all should be working now.

Please let me know if anything.

Thank you,

Shazia

Re: Service

ShawnC13 — Wed, 21 Mar 2018 16:26:42 GMT

@Tbbbb, has your correct service been setup now? Hope you are up and running and thank you for your patients and calmness during this whole process.

Thanks @Shazia_K, as well for making the corrections

Re: Service

Acekiller — Wed, 21 Mar 2018 18:37:04 GMT

Seems like the mods have been doing all they could and you haven't been reading the details carefully. Hope all is fixed though!