topic Re: No service in Get Support

No service

N1tr0 — Sun, 17 Mar 2024 02:02:54 GMT

I received my sim today, Installed it around 6 pm March 16, it ported my number no problem , however i have no internet and when i make a call i usually get a message saying sorry we cannot complete your call , because it seems you don't have a active plan on your account.
I checked the APN setting and they are perfect.

Re: No service

Chalupa_Batman — Sun, 17 Mar 2024 02:08:23 GMT

Have you rebooted your phone after you installed your card? Have you tried your SIM card in another phone?

I had a situation a week or so back setting up my neighbors. Thanks to advice here, I took out the SIM card, placed into another phone, rebooted the phone and I had service. Then re inserted it back into the phone they were to use. Bingo! They were both up and running. I had to do it to both phones oddly enough.

Just to also confirm, you signed up using the Public Mobile app? Was able to finish the sign up?

Re: No service

Handy1 — Sun, 17 Mar 2024 02:09:59 GMT

@N1tr0

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

N1tr0 — Sun, 17 Mar 2024 02:13:59 GMT

i did try it in another phone , and it also did not work. Im not sure if the app completed the sign up, it gave me 2 check marks , one for the porting of the number and the other ( im not sure)
if i try to login it say forbidden A1

Re: No service

hTideGnow — Sun, 17 Mar 2024 02:19:50 GMT

HI @N1tr0

if putting in on another phone still does not work, you realy need agent's help to check the setup on the system.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

N1tr0 — Sun, 17 Mar 2024 02:21:04 GMT

I just sent a direct message, thanks

Re: No service

N1tr0 — Sun, 17 Mar 2024 02:31:08 GMT

Any idea when i try to login it shows me a new page that says Forbidden A1?

Re: No service

hTideGnow — Sun, 17 Mar 2024 02:32:42 GMT

HI @N1tr0

usually that mean account not setup properly

But you can give it one more try by using Incognito/Private/Secret mode on the browser, but I suspect it won't work and you need support to fix both things

Re: No service

N1tr0 — Sun, 17 Mar 2024 02:35:54 GMT

your right , it doesn't work, i have to wait for support , thanks

Re: No service

computergeek541 — Sun, 17 Mar 2024 05:01:09 GMT

@hTideGnow wrote:
HI @N1tr0
usually that mean account not setup properly
But you can give it one more try by using Incognito/Private/Secret mode on the browser, but I suspect it won't work and you need support to fix both things

I 'm not sure that there's a link between the forbidden AI message and icnorrect account set ups. I see this error message on a regular bassi, and it's usually fixable by either force closing or clear the app storage before trying to log in again.

Re: No service

N1tr0 — Sun, 17 Mar 2024 10:22:25 GMT

so I get the Forbidden A1 when logging in on the browser , if I use the app it tries to log in and boots me out right away back to the login screen, I tried force close, clearing the cache and data , still doesnt work, also still no reply from my support tickets

Re: No service

Phil_Adelphus — Sun, 17 Mar 2024 11:39:36 GMT

@N1tr0 Part of your problem with Forbidden AI might now be related to the scheduled maintenance outage

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-March-17/td-p/1164546

Re: No service

N1tr0 — Sun, 17 Mar 2024 13:59:50 GMT

A Cs agent contacted me and repaired the problem with the account. Thanks to everyone who tried to help!