topic Made payment but account is still suspended in Get Support

Made payment but account is still suspended

Anthony1990 — Tue, 04 Jan 2022 20:45:47 GMT

I made a payment yesterday and it went through but my account t is still suspended and clicking reactivate my plan doesn’t do anything for me except send me to the make a payment page and I also see that my balance hasn’t changed and shows that I still have to pay even 5o I already made the payment and it went through?

Re: Made payment but account is still suspended

closng — Wed, 21 Mar 2018 14:16:14 GMT

Hi @Anthony1990,

Sorry to hear that your renewal didn't go through properly.

You will have to send a message to the Moderators for help. In the message, be sure to include a detailed explanation of your issue, your account number, phone number, name and pin.

This is the link to send them a message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Made payment but account is still suspended

Acekiller — Wed, 21 Mar 2018 18:25:39 GMT

it the account was suspended before you made the payment, it will remain suspended. you need the mod to unlock your account