topic Re: Cancel my subscription in Get Support

Cancel my subscription

emilio22x — Sat, 16 Mar 2024 22:49:47 GMT

Hello i'd like to cancel my subscription, my auto payment is due on the 19th but i cannot log into my account and email associated with it. How do i cancel the subscription? please help

Re: Cancel my subscription

hairbag1 — Sat, 16 Mar 2024 22:52:26 GMT

@emilio22x

once you successfully port your PM number to new provider, your PM account is automatically deactivated.

Re: Cancel my subscription

Phil_Adelphus — Sat, 16 Mar 2024 22:59:20 GMT

@emilio22x Your Public Mobile account needs to be active in order to transfer your phone number to a new provider so since your next payment for PM is due on 19th I would do it as soon as you can in case it takes longer to transfer than anticipated. The new provider will arrange the transfer, you just have to keep your PM sim in the phone until you have replied YES to the authorization text.

Re: Cancel my subscription

HALIMACS — Sat, 16 Mar 2024 23:23:05 GMT

@emilio22x wrote:
Hello i'd like to cancel my subscription, my auto payment is due on the 19th but i cannot log into my account and email associated with it. How do i cancel the subscription? please help

There's 3 ways:

port your number (successfully & fully) to another provider
remove the auto-pay subscription by getting into your account (see below if you cannot get access to reach a customer support agent)
ask the customer support agents to terminate the account

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.