topic Re: Cancelling 90 day plan in Get Support

Cancelling 90 day plan

alexpopescu — Tue, 04 Jan 2022 20:45:47 GMT

Hi, I was wondering if it's possible to cancel my 90 day prepaid plan, and receive a refund for remaining days in my contract?

Thank you

Re: Cancelling 90 day plan

kav2001c — Thu, 27 Oct 2016 23:19:40 GMT

No refunds on prepay

Just make sure you remove credit info if on autopay and line will cancel itself

Re: Cancelling 90 day plan

alexpopescu — Thu, 27 Oct 2016 23:21:15 GMT

Will I lose my phone number as well?

Re: Cancelling 90 day plan

kav2001c — Thu, 27 Oct 2016 23:22:06 GMT

@alexpopescu if you let it die yes

If you wish to keep number you should port it out to another carrier before balance reaches 0

Re: Cancelling 90 day plan

alexpopescu — Thu, 27 Oct 2016 23:28:38 GMT

Would I have to wait for my 90 day plan to end to port my number or can I do it before that?

Re: Cancelling 90 day plan

kav2001c — Thu, 27 Oct 2016 23:32:54 GMT

@alexpopescu to be clear; make sure port is completed before the 90th day. If not your port request will fail.

Re: Cancelling 90 day plan

JaK — Thu, 27 Oct 2016 23:36:07 GMT

Hi @alexpopescu;

You can port it out anytime before the end of your 90 day plan. Any remaining days will be forfiet and your account will be automatically closed, sim no longer usable even if you wanted to restart.

If you wait until your 90 days are done, you still have another 90 days of suspension before the account is deleted and you lose the number, but I believe you will need to implement a minimal plan to make it active before you can port (10 day text only should do).

Re: Cancelling 90 day plan

srlawren — Thu, 27 Oct 2016 23:37:28 GMT

@alexpopescu as @kav2001c mentioned, make sure you port your number out while your PM account is still active. If it goes to suspended, you won't be able to port the number out without reactivating your account on something like a 10-day, text-only plan.