topic Re: Multimedia Messages. in Get Support

Multimedia Messages.

Priority — Sat, 16 Mar 2024 21:37:27 GMT

To be very clear and direct, this issue is occurring for both recent(new) and existing Referrals of mine. Here are two examples.

1. Husband: Samsung S10e, Wife: iPhone SE 2020 - They have both been with Public Mobile for 6+ months and have had no problem sending pictures back and forth to each other until just these last two weeks when her iPhone says 'Failed to send' any pictures to him. Both Devices have Mobile Data enabled and all the right settings turned on, it just randomly quit working!! Any pictures sent from the S10e to the iPhone say they went through and are delivered but never come through on the iPhone...

2. My Grandma, using an iPhone 8 Plus is trying to send me a picture and can't (experiencing the same issue) after switching to Public Mobile within the last week. I'm using a Samsung S24 Ultra so it's green messages.

Now I know some Devices have been removed recently from support of this feature.. however the iPhone SE 2020, iPhone 8 Plus, and S10e all still support this.

Many other Referrals are also complaining with a wide variety of supported devices..

What in the world is going on?

Re: Multimedia Messages.

Meow — Sat, 16 Mar 2024 21:48:06 GMT

I just tested to verify your concern.

I sent MMS (picture) from Android to Android with NO problems whatsoever. Both phones are rather old models. And I have used Native texting app - one which came with the phone OS.

DATA has to be ON in order for MMS to go through.

Re: Multimedia Messages.

Handy1 — Sat, 16 Mar 2024 21:42:03 GMT

@Priority Place is falling apart , and it’s is truly like their motto LESS 4 LESS - legacy rewatds = why I’m I still here

Re: Multimedia Messages.

Priority — Sat, 16 Mar 2024 21:46:49 GMT

My mom is with Public Mobile as well as me, she's using an iPhone 13 Pro and has no problems sending me pictures and neither do my sisters on the iPhone 11 & Xr, so it's affecting very select few users it seems.

Re: Multimedia Messages.

Hollister — Sat, 16 Mar 2024 21:51:48 GMT

@Priority

Have they tried downloading another messaging app to see if it will work ?

Re: Multimedia Messages.

Priority — Sat, 16 Mar 2024 21:55:11 GMT

It's the iPhones having the issues.. they can only use the default messages app provided by Apple...

Re: Multimedia Messages.

softech — Sat, 16 Mar 2024 22:02:37 GMT

@Priority

some phones might have the old MMS server settings and hence not sending MMS

Start with Reset All Networks

if issue persists, there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Multimedia Messages.

LitlLdy — Sat, 16 Mar 2024 22:11:03 GMT

@softech , I have iPhones and they do not have those settings that you listed! 😞 Seems us iPhone users are limited 😞

Re: Multimedia Messages.

softech — Sat, 16 Mar 2024 22:20:36 GMT

yes @LitlLdy for iPhone, Apple will babysits 🙂

Update Carrier Profile is the way to go

Re: Multimedia Messages.

Jedi1 — Sun, 17 Mar 2024 05:09:54 GMT

I noticed a couple of times this week that my son’s texts did not get to me until at least a day later. I was thoroughly confused, due to the order in which they arrived. He has an iPhone XR and I have the 14 Pro.

Re: Multimedia Messages.

Piotrek — Mon, 18 Mar 2024 19:58:11 GMT

MMS has stopped working with no heads-up from PM. I tried all the suggestions above with no success. I invested hours of my time to attempting to understand and sort this out. Time to say goodbye to PM and see what can of worms Freedom mobile turns out to be.

Re: Multimedia Messages.

LitlLdy — Tue, 19 Mar 2024 00:07:41 GMT

@Piotrek wrote:
MMS has stopped working with no heads-up from PM. I tried all the suggestions above with no success. I invested hours of my time to attempting to understand and sort this out. Time to say goodbye to PM and see what can of worms Freedom mobile turns out to be.

I’m sorry! I wish that I had a suggestion for you that you haven’t tried. There was an announcement “Picture and Group Messaging End Date | Feb 14” posted on January 26 about this but even those that should work & be supported are having issues for some reason even after changing the devices APN settings! Of course for those like myself & @Priority, his referrals & grandmother have iPhones there is no option to change the APN settings & those devices are also still supported! Even though the iPhone’s have the latest iOS software update! So something is seriously wrong here!