topic Cannot Activate in Get Support

Cannot Activate

whoisdano — Sat, 16 Mar 2024 20:46:34 GMT

Hello Public Mobile,

I am trying to activate my SIM card I got in the mail. It is for the $34/30 day CAN-US 50gb plan. When i go to transfer my number from a Koodo post paid account it gives me errors. When I look at the activate it say $/indeterminate time. I am not sure if it is the issue. I tried the support chat but it also comes up with an error as well as the support page gives me a unknown error every time I try that route.

Please let me know what else you need.

Re: Cannot Activate

Handy1 — Sat, 16 Mar 2024 20:40:28 GMT

@whoisdano Try this direct link for support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Activate

OlivierR — Sat, 16 Mar 2024 20:42:41 GMT

I sudgest you call them there's a number and its only for porting issues I will send you it via private chat they should be able to help you

Re: Cannot Activate

computergeek541 — Sat, 16 Mar 2024 20:46:59 GMT

@OlivierR wrote:
I sudgest you call them there's a number and its only for porting issues I will send you it via private chat they should be able to help you

This is the type of situaiont that the porting department should not be called for. When the activation systems give an error message, this is not number porting issue as no number porting requeswt has been opened. Only a Public Mobile customer support agent can help with these types of situations.