topic Re: service in Get Support

service

Fern_42 — Sat, 16 Mar 2024 14:47:39 GMT

can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?

Re: service

hairbag1 — Sat, 16 Mar 2024 14:50:26 GMT

@Fern_42

how much did you pay on March 7th ? If you only paid for a PM sim, then you need to pay for your regular plan once you activate that new sim.

Re: service

hTideGnow — Sat, 16 Mar 2024 14:51:32 GMT

hi @Fern_42 you got the sim ard on 15th and put in sim number then, so the cycle start date is 15th, that is the day your service actually started

Re: service

Fern_42 — Sat, 16 Mar 2024 14:55:07 GMT

paid full price of monthly service which included new sim card

Re: service

fixin — Sat, 16 Mar 2024 14:59:39 GMT

@Fern_42 - Try logging in with your EverSafe ID when you created the account and paid for it on March 7th. It will ask you to continue activation where it will bring you up to enter your SIM card number that you received yesterday.

Re: service

Fern_42 — Sat, 16 Mar 2024 15:06:37 GMT

that's what any normal person would think so why was my account on hold until I paid again