Account

LHM11 — Sat, 16 Mar 2024 05:38:45 GMT

I attempted to purchase another 15 days of calling, text and data for $30.00.

The response is "cannot process at this time".

I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.

Please review and correct.

Thank you

Regards,

Re: Account

hTideGnow — Sat, 16 Mar 2024 01:28:11 GMT

re-buying the same US roaming after the first one has expired is a bit troublesome, you need to wait 24 hours

I understand you don't want to wait, so, you will need PM support agent to help to re-buy for you.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437