topic Re: need support in Get Support

need support

Hate1 — Fri, 15 Mar 2024 23:35:49 GMT

no service. Unable to login to put in details.

Re: need support

Handy1 — Fri, 15 Mar 2024 23:40:23 GMT

@Hate1

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need support

hTideGnow — Fri, 15 Mar 2024 23:43:47 GMT

HI @Hate1

what error you got when you login ?

was that you just cannot receive the 2FA code because you don't have service? When you are ask to enter the 2FA code, click Didn't receive the code and then click Send email

if you still cannot login, support agent can help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need support

Hate1 — Sat, 16 Mar 2024 00:05:14 GMT

Error " email and passwords do not match."

Re: need support

hTideGnow — Sat, 16 Mar 2024 00:06:33 GMT

HI @Hate1

wait an hour and try use Incognito/private/secret mode on your browser to reset password and re-login My Account to confirm again

if same, please submit ticket with agent as my reply above

Re: need support

Hate1 — Sat, 16 Mar 2024 00:08:01 GMT

what a waste of my time. I do not sit whole day on my computer