topic Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe. in Get Support

Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

kelenkelen — Thu, 14 Mar 2024 16:39:42 GMT

Hey all. Brand new Public user here.

Ported in over yesterday, over 24 hours ago. Still can't get inbound texts from anyone which is terrible because I can't get my confirmation code to gain full access to eversafe account. So I'm locked out of my account. Interestingly enough, phone calls in/out work and outbound SMS works, but not inbound.

Has anyone had this before? I put in a ticket, but I really need some help here.

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

Handy1 — Thu, 14 Mar 2024 16:41:47 GMT

@kelenkelen Ill private messge you the porting team number . Give them a call they can give status update on the port or re trigger it if needed

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

hTideGnow — Thu, 14 Mar 2024 16:52:13 GMT

hi @kelenkelen

porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

Dewy2024 — Thu, 14 Mar 2024 21:27:05 GMT

Can you please send me the email for the porting team, I’m having the same issue.

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

Handy1 — Thu, 14 Mar 2024 21:28:16 GMT

@Dewy2024 Sent !

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

kelenkelen — Fri, 15 Mar 2024 20:26:04 GMT

I finally got on the phone with porting team at both PM and old provider. PM confirmed the port is 100% complete but cannot give me any tech support on how or why I am not receiving any SMS messages. Incredibly frustrating.

Can anyone help, or do I have to leave PM so I can get texts?

Re: Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

kelenkelen — Sun, 17 Mar 2024 00:50:00 GMT

Thought I would follow up on this. For over 2 days of dealing with tech support from both providers, PM was never able to fix my issue. I was never able to resolve my problem of getting inbound text messages. Totally unacceptable and ported away today. Immediately after porting away I was able to start receiving text messages.

Will be seeking a refund.